The agreement, in plain sentences

1. The agreement

Using the platform means accepting these terms. If you are accepting on behalf of an organisation, you confirm you have authority to bind it. Where a signed order form or enterprise agreement exists, that document governs and these terms fill the gaps.

2. What you are responsible for

This is the section worth reading twice, because the division of responsibility is not symmetric.

• The lawfulness of what your workflows do. We provide controls; you decide what to automate and on what legal basis.
• Notice and consent for the personal data your workflows process. You are the Data Fiduciary for that data under the DPDP Act, and no vendor can discharge that obligation for you.
• The thresholds you set on approval gates. We ship no default thresholds for money movement, deliberately, because a number we picked would be adopted unread and would be wrong for almost everyone.
• The scopes you grant to connectors, and reviewing them when a workflow changes.
• Your users' access, including removing it when someone leaves.

3. Acceptable use

You may not use the platform to process data you have no lawful basis to process, to send communications that breach applicable law, to attempt access to another customer's tenancy, or to circumvent the platform's own controls — including its approval gates and audit logging.

Security testing against your own tenancy is permitted and welcome. Tell us first so we do not treat it as an incident, and do not test against infrastructure shared with other customers.

4. Availability and support

Response windows are stated per plan. We do not currently publish an uptime commitment, and we would rather say so than print a number no measurement supports. A service level, when we offer one, arrives as a separate document with a defined measurement method and a remedy attached — not as an adjective in this paragraph.

Planned maintenance that affects workflow execution is notified in advance. Emergency maintenance may not be, and we will explain afterwards what happened.

5. Fees

Paid plans are billed in advance, in Indian rupees, exclusive of GST. Run quotas are per calendar month and do not carry over. Exceeding a quota does not stop your workflows mid-run; we contact you about the tier rather than failing executions, because a workflow that stops halfway is worse for you than an invoice conversation.

Price changes take effect at your next renewal with at least 30 days' notice.

6. Ownership

You own your data, your workflow definitions, and your execution records. We own the platform. Neither of us acquires rights in the other's material by using it.

Feedback you send us we may act on freely, without obligation and without it affecting your rights in anything you own.

7. Confidentiality

Each of us holds the other's non-public information in confidence, uses it only to perform this agreement, and protects it with at least the care we apply to our own. On your side that covers your workflow definitions, your execution records, and what your team tells our support engineers. On ours it covers pricing given under an order form and any pre-release material we show you.

The obligation survives termination and does not lapse on a fixed date, because a business rule does not become harmless after three years. It does not reach information that is already public, that either of us held independently before disclosure, or that a court or regulator compels us to produce — and where compulsion applies, we tell you unless the law forbids it.

8. Liability

The platform is provided without warranties beyond those the law implies and does not permit us to exclude. Neither party is liable for indirect or consequential loss, and each party's aggregate liability is capped at the fees paid in the twelve months before the claim.

That cap does not apply to death or personal injury caused by negligence, to fraud, or to a breach of confidentiality obligations — the exclusions law would impose regardless of what a contract says.

9. Indemnity

You indemnify us against third-party claims arising from what your workflows actually do: processing personal data without a lawful basis, sending communications that breach applicable law, or an action taken by a workflow you configured. This is the counterpart to section 2 — we supply the controls, you decide what to automate, and liability follows the decision.

We indemnify you against a third-party claim that the platform itself infringes an intellectual property right. If that happens we may modify the platform, or where we cannot, end the affected subscription and refund fees covering the unused period.

Whichever of us claims must tell the other promptly, allow them to run the defence, and not settle without their agreement. An indemnity is worth no more than the process attached to it, which is why the process is stated rather than assumed.

10. Suspension and termination

You may terminate at any time; fees already paid are not refunded except where we are in material breach. We may suspend access without notice where continued use presents a security risk to other customers, and we will explain the reason as soon as it is safe to do so.

On termination you can export your data and audit records for 30 days. After that we delete them, except records a legal obligation requires us to retain — the billing records named in the privacy document being the main case.

11. Changes to these terms

We may change these terms. Where a change materially reduces your rights or adds an obligation, we give at least 30 days' notice before it takes effect, and you may terminate inside that window with fees covering the unused period refunded. Changes that only clarify wording, or that work in your favour, take effect when published.

The date at the top of this document is the date of the version you are reading, and the previous version stays available for comparison. Continued use is not treated as acceptance of a material change you were never shown.

12. Governing law

These terms are governed by the laws of India, and the courts of Guwahati have exclusive jurisdiction.