Four routes, four teams
Four routes, each read by a different team. Picking the right one is the difference between a two-hour reply and a week in a shared inbox, so they are listed with what each is actually for rather than as one address labelled 'get in touch'.
Where to write
Each route has a different reader and a different response expectation. The data protection route exists separately because a statutory request must not queue behind sales.
Four routes, each read by a different team. Use the form on the landing page for a demo request; it reaches a real endpoint and returns a confirmation.
Security disclosure
Vulnerability reports and anything you believe is actively being exploited. Read by the security team directly, not by a triage queue. We do not require a coordinated disclosure agreement before you report, and we will not threaten you for reporting in good faith.
security@sentryflow.tech
Acknowledged within 24 hours, every day of the week
Evaluations and procurement
Security questionnaires, architecture review calls, data processing agreements, and pricing above the published tiers. Bring the questionnaire you actually have to fill in; we would rather answer it than send a brochure.
sales@sentryflow.tech
Within 1 working day
Product support
Existing customers with a workflow that is not behaving. Include the run id if you have one — it resolves most questions immediately, because the run's own audit trail shows what happened without us asking you to reproduce it.
support@sentryflow.tech
Per your plan's response window
Data protection and DPDP requests
Access, correction, and erasure requests, and questions for our Data Protection Officer about how personal data is processed. This route exists separately because a data-protection request has a statutory clock attached and must not sit behind a sales queue.
privacy@sentryflow.tech
Acknowledged within 72 hours
Or book time
Evaluations tend to go faster as a conversation than as an email thread. The demo form on the landing page routes straight to the team that answers security questionnaires.
Bring the questionnaire you actually have to complete. We would rather answer it directly, including the questions where the answer is that a control does not exist yet.
Where we are
SentryFlow TechnologiesGuwahati, Assam, IndiaThis is where the team is based rather than a public office. The routes above are the fastest way to reach us.